1. Nature of Digital Products

Due to the nature of digital media, once a plugin or theme is downloaded, it cannot be returned. Therefore, refunds are generally not available except in cases where the digital product is completely unusable.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee if our product is completely unusable and we are unable to resolve the issue. Before requesting a refund, please contact our support team by opening a ticket at our support desk. Allow 24-72 hours for our team to respond and attempt to resolve your issue.

3. Support and Assistance

Our support team is here to help with any questions or issues related to installing or configuring the digital products purchased on our website. However, please be aware that our technical support is limited as we are not the developers of the provided products.

4. Refund Conditions

Refunds may be granted only if the product is completely unusable. Please contact us before opening a dispute. Failure to do so may result in a ban from our site.

5. Non-Refundable Items

Refunds will not be provided under the following conditions:

• MyThemeForest VIP Membership Subscription: This subscription includes a comprehensive set of products at a discounted rate and is cancellable at any time. It is not refundable, especially if purchased for testing purposes.
• Membership Plan: No refunds are offered for the membership plan, even if requested within 1 day.
• Update Delays: Refunds are not available due to delays in product updates. Updates may take time, and we do not guarantee immediate availability of new versions.
• Renewals: Renewals are non-refundable. You can cancel automatic payments anytime through your My Account page.
• Offers and Discounts: Offers and discounts apply only to future orders and cannot be used to request refunds or partial refunds on existing purchases.

6. Refund Refusals

Refunds will be refused in the following situations:

• Change of mind or decision not to use the product.
• Mistaken purchases where the product has already been downloaded.
• Purchases made by employees or third parties with legal access to your payment method.
• Incompatibility with your WordPress, plugins, or web server settings.
• Product functionality not meeting your expectations.
• Licensing or activation issues.
• Installation errors caused by user actions.
• Failure to provide support staff with necessary access to your site.

7. Additional Notes

• You may cancel your account at any time; however, no refunds are provided for cancellations.
• Upon receiving a refund, you will lose access to any downloaded premium products.
• If a refund is granted and the product is updated later, the refund amount may be adjusted based on the product’s diminished value.
• Refunds may take up to 14 days to process and reflect in your account.

For more details, please refer to our Terms & Conditions and FAQs.